Terms & Conditions
Terms & Conditions
These Terms & Conditions apply when you use the Hearty Bloom BD website or place an order.
By placing an order, you agree to these terms.
1. About Hearty Bloom BD
Hearty Bloom BD operates an online store providing products to customers in Bangladesh.
2. Product Information
We aim to display accurate:
- Product names
- Product descriptions
- Images
- Prices
- Availability
- Product information
Images are intended to represent the products, but minor differences may occur due to photography, lighting, display settings or packaging changes.
3. Product Pricing
Prices displayed on the website are the prices applicable at the time of purchase unless otherwise stated.
We reserve the right to correct obvious pricing or listing errors.
4. Delivery Charges
Our standard delivery charges are:
Inside Dhaka: ৳70
Outside Dhaka: ৳120
The delivery fee is charged once per order.
Buying multiple products does not automatically multiply the standard delivery charge.
Example:
2 soaps inside Dhaka = ৳70 delivery
2 soaps outside Dhaka = ৳120 delivery
5. Delivery Areas
We aim to deliver across Bangladesh.
Depending on location and availability, orders may be delivered through:
- Steadfast
- REDX
- CarryBee
- Pathao Courier
- eCourier
- Sundarban Courier
- Paperfly
- Other appropriate courier providers
6. Delivery Time
Delivery times are estimates and may vary because of:
- Destination
- Courier workload
- Weather
- Holidays
- Transportation
- Public events
- Operational circumstances
We are not responsible for delays caused by circumstances outside our reasonable control.
7. Order Verification
We may contact customers before dispatch to verify:
- Name
- Phone number
- Address
- Product
- Quantity
- COD order
If an order cannot reasonably be verified, we may delay or cancel dispatch.
8. Cash on Delivery
COD may be available for eligible orders.
COD availability is not guaranteed for every order.
We may restrict COD where there is a history of:
- Repeated cancellations
- Refused parcels
- Unsuccessful deliveries
- Suspicious activity
- Fraud indicators
9. Advance Delivery Fee
Certain orders may require the delivery fee to be paid in advance.
Standard fees:
Dhaka: ৳70
Outside Dhaka: ৳120
The remaining eligible product amount may be payable by COD where supported.
10. Payment
Payment methods available at checkout may include:
- Cash on Delivery
- bKash
- Nagad
- Rocket
- Card
- Other supported payment methods
Payment methods may change without notice.
11. Online Payment
When using a third-party payment gateway, you agree to comply with the gateway’s terms and policies.
We do not intentionally store complete card numbers or CVV information on our website.
12. Order Acceptance
Submitting an order does not necessarily guarantee acceptance.
We may cancel or decline an order where:
- Product is unavailable
- Pricing information is incorrect
- Customer information is invalid
- Fraud is suspected
- Delivery is unavailable
- Payment fails
- The order cannot reasonably be fulfilled
13. Customer Information
Customers must provide accurate:
- Name
- Phone number
- District
- Delivery address
Customers are responsible for ensuring that their information is correct.
14. Account Security
If you create an account, you are responsible for maintaining the confidentiality of your login credentials.
You should notify us if you believe your account has been compromised.
15. Returns and Refunds
Returns and refunds are governed by our:
Return & Refund Policy
The policy forms part of these Terms & Conditions.
16. Damaged or Incorrect Orders
Customers should contact us promptly if they receive:
- Damaged products
- Incorrect products
- Missing products
- Defective products
We may request photographs, videos or other information to investigate the issue.
17. Personal-Care Products
For hygiene reasons, opened or used personal-care products may not be eligible for return unless the product is defective, damaged or incorrectly supplied.
18. Refused COD Orders
Repeated refusal or cancellation of COD orders may result in:
- COD restrictions
- Advance delivery payment requirements
- Additional order verification
This is intended to protect customers, couriers and the business from repeated fraudulent or unsuccessful deliveries.
19. Courier Tracking
Where tracking is available, we may provide a courier tracking number.
Tracking information is supplied by the relevant courier and may not update instantly.
20. Intellectual Property
Unless otherwise stated, website content including:
- Logos
- Branding
- Product descriptions
- Graphics
- Images
- Text
- Website design
belongs to or is used by Hearty Bloom BD and may not be reproduced without permission.
21. Website Availability
We try to keep the website available and functioning correctly.
However, we cannot guarantee uninterrupted access.
The website may occasionally be unavailable because of:
- Maintenance
- Hosting issues
- Security incidents
- Software updates
- Network problems
- Third-party service failures
22. Third-Party Services
Our website may depend on third-party services including:
- Payment providers
- Courier providers
- Analytics providers
- Email services
- Communication platforms
- Fraud-checking services
Third-party services may have their own terms and policies.
23. Limitation of Responsibility
We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including courier delays, natural disasters, network outages, payment-provider failures or other third-party service interruptions.
24. Changes to These Terms
We may update these Terms & Conditions when necessary.
The latest version published on the website will apply to future orders.
25. Contact
For questions regarding these Terms:
Hearty Bloom BD
Email: heartybloombd@gmail.com
WhatsApp: 01924-091958
Website: https://www.heartybloombd.store