Privacy Policy
Privacy Policy
Last Updated: September 3, 2026
At Hearty Bloom BD, we respect your privacy and are committed to protecting the personal information you provide when using our website.
1. Information We Collect
When you place an order, create an account, contact us, or use our website, we may collect:
- Full name
- Phone number
- Email address
- Billing and delivery address
- Order and purchase information
- Payment-related information required to process your order
- Account login information
- Delivery and tracking information
- Messages or information you provide through our contact forms
We only collect information that is reasonably necessary to operate our website and provide our services.
2. How We Use Your Information
We may use your information to:
- Process and confirm your orders
- Arrange product delivery
- Provide order tracking information
- Generate invoices and order records
- Contact you regarding your order
- Respond to customer-support requests
- Manage your customer account
- Process payments
- Prevent fraudulent or suspicious orders
- Improve our website, products, and services
- Send promotional communications where permitted and where you have agreed to receive them
3. Order Verification & Fraud Prevention
To help protect our business and customers from fraudulent or abusive orders, we may verify customer information such as phone numbers and previous order/delivery history.
Where necessary, information may be processed through third-party fraud detection, courier, delivery, payment, or verification services.
4. Courier & Delivery Services
To deliver your order, we may share necessary information with our delivery/courier partners, including:
- Customer name
- Phone number
- Delivery address
- Order details
- Delivery instructions
We only share information reasonably necessary for fulfilling the delivery.
5. Payment Information
Payments may be processed through third-party payment providers.
Hearty Bloom BD does not intentionally store complete payment-card information on our website unless specifically required and lawfully supported by the payment provider.
Payment providers may collect and process payment information according to their own privacy policies.
6. Cookies
Our website may use cookies and similar technologies to:
- Keep customers logged in
- Maintain shopping carts
- Remember preferences
- Improve website functionality
- Analyze website traffic
- Improve security
You can control cookies through your browser settings, although disabling certain cookies may affect website functionality.
7. Customer Accounts
If you create an account, you can access information such as:
- Your orders
- Order status
- Tracking information
- Invoices
- Account details
You are responsible for keeping your account credentials confidential.
8. Third-Party Services
Our website may use third-party services for payment processing, delivery, tracking, analytics, fraud prevention, email communication, hosting, and other operational purposes.
Those providers may process information according to their own privacy policies and terms.
9. Data Security
We take reasonable technical and organizational measures to protect customer information from unauthorized access, misuse, alteration, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
10. Data Retention
We may retain customer and order information for as long as reasonably necessary for:
- Order fulfillment
- Customer support
- Accounting and business records
- Fraud prevention
- Legal and regulatory requirements
- Resolving disputes
11. Your Rights
Depending on applicable law, you may request access to, correction of, or deletion of certain personal information.
For privacy-related requests, contact us using the information below.
12. Children’s Privacy
Our website is not intentionally designed to collect personal information from children without appropriate consent.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
14. Contact Us
Hearty Bloom BD
Email: heartybloombd@gmail.com
Phone: +880 1924-091958
Instagram: @hearty.bloom_bd
Facebook: Hearty Bloom BD