Return & Refund

Return & Refund Policy

Last Updated: September 3, 2026

At Hearty Bloom BD, we want you to be satisfied with your purchase. Please read the following policy before placing an order.

1. Order Cancellation

You may request cancellation of an order before it has been dispatched.

Once an order has been handed over to the courier or shipped, cancellation may no longer be possible.

To request cancellation, contact us as soon as possible:

Phone: +880 1924-091958
Email: heartybloombd@gmail.com

2. Returns

Returns may be accepted when:

The wrong product was sent.
The product arrives damaged.
The product has a manufacturing or quality defect.
The product significantly differs from its description.

Return requests should generally be made within 48 hours of receiving the order.

Please contact us before sending anything back.

3. Damaged Products

If your product arrives damaged, please contact us within 48 hours and provide:

Order number
Customer name
Phone number
Clear photographs/videos of the product
Photographs of the packaging where applicable

We will review the issue and determine the appropriate resolution.

4. Wrong Product

If you receive a product different from what you ordered, contact us within 48 hours.

After verification, we may arrange a replacement or another appropriate resolution.

5. Products That Cannot Be Returned

Returns may not be accepted for:

Products that have been used or damaged by the customer
Products altered after delivery
Products returned without prior approval
Products damaged due to improper handling or storage
Products returned after the applicable return period
Items specifically identified as non-returnable on the product page

Certain products may have additional return conditions.

6. Change of Mind

Returns for simply changing your mind may not be accepted, particularly after an order has been dispatched.

If you want to cancel or modify an order, contact us as early as possible.

7. Refunds

If a refund is approved, the refund amount and method will depend on the circumstances of the order.

For prepaid orders, approved refunds will generally be processed through the original payment method where possible.

For Cash on Delivery orders, we may request appropriate information to process an approved refund.

Refund processing time may depend on the payment provider or financial institution.

8. Delivery Charges

Original delivery charges may be non-refundable unless the return is caused by an error attributable to Hearty Bloom BD, such as sending the wrong product or an eligible damaged/defective product.

Return delivery charges may also apply depending on the reason for the return.

9. Refused or Unaccepted Orders

Repeatedly refusing or failing to accept confirmed Cash on Delivery orders may result in:

Restriction of Cash on Delivery availability
Requirement for advance payment
Cancellation of future orders

We may use order and delivery history for fraud and order-risk prevention.

10. Exchange

Where appropriate, an eligible product may be exchanged for the correct or replacement product instead of issuing a refund.

Exchange availability depends on stock and product condition.

11. How to Request a Return or Refund

Order number:
Name:
Phone:
Reason for request:
Photos/videos where applicable:

Email: heartybloombd@gmail.com
Phone: +880 1924-091958

Please wait for our confirmation before returning any product.

12. Policy Changes

Hearty Bloom BD may update this Return & Refund Policy from time to time. The latest version will always be displayed on this page.